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Abstract

There is a substantial amount of research that aims to better understand leadership. The purpose of this single case study was to understand how a leader’s behaviors influenced employee retention in one healthcare facility in the Orlando, Florida metro area. According to Lee and Kim (2022), it is important to understand how a leader’s behaviors influence employee retention. Therefore, this single case study includes 21 healthcare professionals from a single healthcare facility in Orlando. Each participant completed an electronic quantitative survey that asked them to rank their leader’s likelihood of behavior on a 5-point Likert scale. Upon completion of the survey, the participants scheduled one-on-one live interviews. These interviews took a deeper dive into understanding the behaviors of their leaders and how those may or may not have influenced their decision to remain or leave the organization. The findings of this study were aggregated using MAXQDA and revealed three overarching themes. The themes included open door/listening, personal connection, and focusing on the numbers. Participants felt these three behaviors demonstrated by leaders were significant in their decision to remain with or leave the organization.

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