Date
12-16-2025
Department
Graduate School of Business
Degree
Doctor of Business Administration (DBA)
Chair
Roxine D. Phillips
Keywords
Employee Turnover, Supply Chain Management
Disciplines
Business
Recommended Citation
Luster, Steve, "The Impact of Employee Turnover in the Supply Chain as a Result of Supply Chain Management" (2025). Doctoral Dissertations and Projects. 7791.
https://digitalcommons.liberty.edu/doctoral/7791
Abstract
This qualitative single case study explores the impact of supply chain management inefficiencies on employee turnover within United States warehouse environments. The foundation of the study integrates a pragmatic research paradigm, employing semi structured questionnaires, workplace observations, and document analysis with 13 current and 11 previous warehouse employees to identify key factors influencing turnover. The literature review combines concepts like human capital, work stress, emotional intelligence, and organizational commitment, alongside theories including human capital theory, organizational support theory, job demands-resources model, and psychological ownership theory. Constructs such as leadership quality and employee turnover intentions, along with variables like job satisfaction and career advancement opportunities, are examined to understand their role in retention. Findings highlight management practices, workload distribution, and employee morale as critical themes affecting turnover. The study offers applicable strategies, including enhanced leadership training, optimized workload management, and recognition programs, to reduce turnover and improve operational success, and be aligned with biblical principles of servant leadership and community. Recommendations for future research include exploring targeted communication strategies, workload management initiatives, and leadership styles to further address turnover in supply chain settings.
