Date
8-6-2025
Department
School of Nursing
Degree
Doctor of Nursing Practice (DNP)
Chair
Vickie Moore
Keywords
Child-HCAHPS, patient satisfaction, patient education, medication communication, teach-back method
Disciplines
Nursing
Recommended Citation
Godwin, Bailey N., "Improving the Medication Communication Domain of the Hospital Consumer Assessment of Healthcare Providers and Systems Survey in a Pediatric Hospital" (2025). Doctoral Dissertations and Projects. 7341.
https://digitalcommons.liberty.edu/doctoral/7341
Abstract
Patient education is a key responsibility of nurses. Providing education is the most effective when the teach-back method is used in combination with tangible education materials. Patient satisfaction in the pediatric setting is measured using the Child Hospital Consumer Assessment of Healthcare Providers and Systems survey (Child-HCAHPS). This evidence-based practice project aimed to improve patient/caregiver satisfaction scores for medication education on the Child-HCAHPS survey through comprehensive medication education and improved usage of patient education materials at discharge. Three pediatric units within an academic health institution in central North Carolina were identified for participation in the intervention by their managers and the patient education committee. The project leader provided education to staff and evaluated the effectiveness of education through pre- and post-education surveys. The project leader analyzed the data to compare knowledge improvement, clinical reference tool usage, and Child-HCAHPS scores for 2 months before and after the education was provided to staff. Nurses reported a statistically significant improvement in knowledge of the teach-back method after the education. The clinical reference tool usage only improved in one unit, and the improvement was not statistically significant. Two of the three units showed improvement in Child-HCAHPS scores in the Medication Communication domain, but the change was not statistically significant. While this project did not improve clinical reference tool usage, pediatric nurse educators within this institution have begun educating new graduate nurses about the clinical reference tool, the teach-back method, and patient satisfaction metrics. The patient education committee plans to continue the evaluation of clinical reference tool usage and discuss plans for further improvement.
