Date

8-6-2025

Department

School of Education

Degree

Doctor of Philosophy in Higher Education Administration (PhD)

Chair

Jeffrey Savage

Keywords

academic advising, attrition, higher education, satisfaction, second-year students, sophomore

Disciplines

Educational Administration and Supervision

Abstract

The purpose of this quantitative, predictive correlational study was to examine the relationship between student satisfaction with academic advising, the frequency of academic advising activities, and the type of postsecondary institution (community college or public university). This study is important in providing valuable context for re-evaluating how academic advising efficacy is assessed and structured in postsecondary institutions. Through convenience sampling of second-year community college and public university students, data was collected via a self-paced online survey of 110 participants. In addition to demographic information, the survey incorporated the Academic Advising Inventory to measure student satisfaction with academic advising. Multiple linear regression was used to examine the predictive relationship between variables. The findings revealed no significant relationship existed between satisfaction with academic advising and the linear combination of the frequency of academic advising activities and institution type (F(2, 107) = 1.36, p = .26, R2 = .02). The findings suggest higher education institutions should evaluate advising through a broader lens to improve advising services and student satisfaction. Recommendations for future research include replicating the study to include more diverse contexts, examining other variables as predictors, and incorporating qualitative research to gain better insight into advisor interactions and student satisfaction.

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