Date
8-6-2025
Department
School of Nursing
Degree
Doctor of Nursing Practice (DNP)
Chair
Sherri A. Walker
Keywords
Telehealth, Revenue Generation, low-income, Medicaid, open-access, mental health providers, patient satisfaction, waiting time, cost-effectiveness, standard of care, revenue, telepsychiatry, education, organizational efficiency
Disciplines
Nursing | Psychiatry and Psychology
Recommended Citation
Eugene, Jada, "Mental Health Provider Education on the Benefits of Telepsychiatry to Increase Knowledge and Promote Adoption to Improve Organizational Efficiency, Standards of Care, and Revenue Generation." (2025). Doctoral Dissertations and Projects. 7278.
https://digitalcommons.liberty.edu/doctoral/7278
Abstract
The study implemented an educational intervention on the benefits of telehealth among mental health providers to improve their level of knowledge and promote technology adoption to improve organizational efficiency, revenue generation, and standards of care. The clinical question was: Among mental health providers, does an educational intervention on the benefits of telehealth, compared to no education, enhance knowledge of telepsychiatry consultations and promote adoption to improve organizational efficiency, standards of care, and revenue generation? Utilizing the Iowa Model of EBP, the researcher implemented a pilot study using the quasi-experimental design. Knowledge, telehealth usability, revenue generation, and standards of care were the main measures. The study was conducted at an outpatient psychiatric clinic. Convenience sampling was employed to recruit 12 participants. A pre-/post-test questionnaire facilitated data collection. Participants also completed the Telehealth Usability Questionnaire (TUQ) after the intervention. The researcher applied descriptive statistics, paired t-tests, and qualitative content analysis in the data analysis. The study’s results established education as an evidence-based strategy for improving telepsychiatry knowledge, skills, and competence among providers. The study demonstrated the potential for telepsychiatry to improve standards of care, as evidenced by treatment adherence, care continuity, improved service access, and decreased costs. Mental health providers exhibited a positive perception of telehealth usability. The results also showed telepsychiatry’s potential to increase revenue generation through Medicaid reimbursement and decreased appointment cancellations and treatment discontinuation.
