Date

12-11-2024

Department

School of Behavioral Sciences

Degree

Doctor of Philosophy in Psychology (PhD)

Chair

Brittany Littrell

Keywords

remote work, leadership, job satisfaction, organizational commitment, professional isolation, feedback, leadership communication

Disciplines

Psychology

Abstract

The COVID-19 pandemic and the resulting lockdown have significantly contributed to the fact that teleworking has established itself in all branches of industry. With remote working, communication mainly occurs via digital channels such as emails, chat platforms, or video conferencing, and leaders need to ensure that communication is clear, regular, and effective to avoid misunderstandings and promote collaboration. The purpose of this quantitative correlational study was to examine the relationship between effective communication and feedback from leadership with job satisfaction, organizational commitment, and professional isolation of remote employees. In a quantitative correlational study, participants were recruited from different branches in Germany, and data were collected through an online questionnaire survey using the Unipark platform. A total of 216 participants completed a six-minute, 44-item survey with seven demographic questions. Correlational analyses using Pearson’s r correlation, a one-way ANOVA, and a t-test with two independent means were conducted. Results showed that perceived leadership communication was positively related to job satisfaction and organizational commitment while negatively correlated to professional isolation. Professional isolation and leadership feedback were also significantly related to remote employees' job satisfaction. Results suggested that targeted communication strategies from leadership may increase job satisfaction, promote employee engagement, and counteract feelings of isolation.

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