Date

6-19-2024

Department

School of Behavioral Sciences

Degree

Doctor of Philosophy in Psychology (PhD)

Chair

Gilbert Franco

Keywords

pay satisfaction, burnout, workload, flexible work arrangements, turnover intention

Disciplines

Psychology

Abstract

The purpose of this research study was to explore the correlations between pay satisfaction, burnout, workload, and flexible work arrangements on turnover intention among mental health and addictions therapists. Previous research studies indicate that turnover may negatively affect patient care, increase cost to employers, decrease workplace morale and increase workload demands for remaining therapists. Some research studies have also found that pay satisfaction, burnout, workload, and flexible work arrangements may be related to turnover intention. This study planned to support current research as well as determine the strength of the correlation between each of these variables and turnover intention. To complete this research study, mental health and addictions therapists were recruited via email and social media to complete the Pay Satisfaction Questionnaire (PSQ), the Counselor Burnout Inventory (CBI), workload data, and flexible work arrangements data and the Turnover Intention Scale (TIS-6). A regression analysis was done to determine each correlation's strength and predict which variables are the strongest indicators of turnover intention. The results of this study found that the predictor variables accounted for 62.9% of the variance in the levels of turnover intention. Additionally, the predictor variable with the strongest correlation to turnover intention among mental health and addictions therapists was pay satisfaction, followed by burnout and lastly, flexible work arrangements. Workload was not found to have a relationship to turnover intention.

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