Date

5-16-2024

Department

Graduate School of Business

Degree

Doctor of Business Administration (DBA)

Chair

Michael Coleman

Keywords

succession planning, health departments, productivity, employee morale

Disciplines

Business

Abstract

Gaps in employment competencies can hinder the government from serving the public and the community. The lack of succession planning and the turnover of employees can cause unnecessary strain and unstable situations within an organization. This problem can lead to decreased productivity. Undefined criteria for potential candidates remain an issue of succession planning because leaders have no best way to compare or evaluate applicants. With a growing need to fill jobs, employers complain about a lack of qualified workers. While research included the importance of succession planning, this study will include the need for a formalized succession planning process with the parameters of the Department of Health within East Tennessee. The specific problem addressed is the potential lack of a formalized succession planning process, including leadership development for lower-level employees within the Department of Health in East Tennessee, resulting in potentially decreased job satisfaction and an increased risk of losing high-performing individuals actively looking for employment at other facilities. The first and most prevalent theme included an overall lack of a formalized succession plan and a disconnect between the parent organization and the local management teams. The second theme centered around time and productivity lost when hiring someone new. The third theme included a discussion on employee morale and feeling valued.

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