Date

4-26-2024

Department

School of Behavioral Sciences

Degree

Doctor of Philosophy in Psychology (PhD)

Chair

Sarah Jo Spiridigliozzi

Keywords

women, work, religiosity, emotional labor, emotional intelligence, burnout, roles, Amazon mTurk

Disciplines

Psychology

Abstract

Women serve crucial roles within the home as caregivers and outside the home in the workforce, where they often fill many essential support positions such as service industry workers, teachers, social workers, nurses, and human service workers. In these roles, women must often mitigate the psychosocial issues of those whom they serve, resulting in high emotional labor with subsequent deleterious effects for them. Religiosity and emotional intelligence have been demonstrated to alleviate psychosocial stressors. Current research identified on emotional intelligence and emotional labor in diverse workspaces shows ongoing development. Biblical references to emotional intelligence and religiosity in emotional management highlight the need of addressing this issue for employed women. However, no research was identified that explored the connections between religiosity, emotional intelligence, and the experience of emotional labor among working women. This study sought to fill this research gap. Working women aged 18 years and older, living in Canada and the United States were surveyed via Amazon mTurk regarding their emotional intelligence, religiosity, and their emotional labor at home, and at work. The findings revealed a significant relationship between emotional intelligence and religiosity, as well as between religiosity and emotional labor. Furthermore, it identified a marked difference in emotional labor experienced between home and work environments. These findings offer benefits for future research, for psychological practice and consulting, as well as for organizations in improving the work-life balance of employed women.

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