Date

4-17-2024

Department

School of Behavioral Sciences

Degree

Doctor of Philosophy in Psychology (PhD)

Chair

Gilbert Franco

Keywords

servant leadership, psychological capital, turnover intentions

Disciplines

Psychology

Abstract

In the aftermath of the COVID-19 pandemic, understanding factors that influence the turnover intentions of healthcare workers is critical. This quantitative correlational study explored how psychological capital mediates the relationship between perceived supervisor servant leadership and turnover intentions among Canadian healthcare workers. This study uses the Hayes PROCESS Model 4 for mediation and Pearson’s correlation analysis with participants recruited via social media. Out of 773 respondents, 648 valid responses were received (83.8%), of which the majority were aged between 24-34 years old (74.7%), were nurses (80.2%), and had tenure between six to ten years (75%). In agreement with prior literature, the findings revealed that servant leadership indirectly affected turnover intentions by raising psychological capital. This study adds to the body of knowledge, as no other study integrated these variables in the context of Canadian health workers (doctors and nurses). Practical implications are for hospitals to invest in training for servant leadership and psychological capital to help retain employees.

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