Date
3-22-2024
Department
School of Nursing
Degree
Doctor of Nursing Practice (DNP)
Chair
Candi Marie Payne
Keywords
bedside shift handoff, patient satisfaction, patient experience, nursing bedside report, value-based purchasing, HCAHPS, patient-centered care
Disciplines
Nursing
Recommended Citation
Hicks, Gary N., "A Structured Handoff Report and Its Impact on Patient Experience" (2024). Doctoral Dissertations and Projects. 5313.
https://digitalcommons.liberty.edu/doctoral/5313
Abstract
Over the past decade, a fast-moving industry has challenged hospital health systems. Today, hospitals are measured on the effectiveness of healthcare delivery ensuring efficiency, quality, and safety. In addition to the delivery of effective healthcare, hospitals are now accountable for the overall patient experience, a system known as value-based purchasing. Value-based purchasing directly impacts the overall financial status of any healthcare organization and is based on data collected from the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). Nursing practice can significantly influence the overall impact and outcomes of value-based purchasing by helping with an improvement of HCAHPS. One component of nursing practice that can help to ensure a positive outcome for both value-based purchasing and overall patient experience requires a modification to traditional practice. The existing way of nurse-to-nurse reports, typically occurring within a location on the nursing unit that does not include the patient, can be adjusted to a nurse-patient-nurse handoff report that occurs at the bedside.
