Date
12-19-2023
Department
School of Behavioral Sciences
Degree
Doctor of Philosophy in Psychology (PhD)
Chair
Sarah Jo Spiridigliozzi
Keywords
Generation Z, leisure and hospitality, perceived organizational support, job embeddedness, turnover intention, retention, multiple linear regression analysis
Disciplines
Psychology
Recommended Citation
Swansboro, Tyler J., "Examining the Predictive Weight of Perceived Organizational Support and Job Embeddedness on Turnover Intention" (2023). Doctoral Dissertations and Projects. 5135.
https://digitalcommons.liberty.edu/doctoral/5135
Abstract
Generation Z personnel are entering the workplace in monumental numbers. As this understudied population enters the work domain, the business environment will continuously struggle to adapt to their new perceptions, motifs, and thought processes. When these new workers enter the workforce, many will inevitably enter the leisure and hospitality industry. This specific industry has the highest turnover rate in America (Bureau of Labor and Statistics, 2022). To further the understanding of retention, this study was structured to explore the predictive weight of perceived organizational support (POS) and job embeddedness (JE) on turnover intention, to assess which construct was the stronger predictor. Answering a call for future research, the sample was derived from Generation Z employees (participants aged 18 to 25) who have worked or are working in the leisure and hospitality sector for at least 6 months and did not hold a supervisory role. 68 participants filled out an online survey containing three psychological measurements (POS, JE, turnover intention scale) that were posted in preapproved social media groups. A multiple linear regression analysis was employed and revealed that POS is the only predictor of turnover intention among Generation Z employees working in the American leisure and hospitality industry. Implications and direction for future research are discussed.
