Date

12-7-2023

Department

School of Behavioral Sciences

Degree

Doctor of Philosophy in Psychology (PhD)

Chair

Matthew S. Swain

Keywords

extended reality, XR, flight attendant training, regulations, policy change

Disciplines

Psychology

Abstract

This study aimed to understand the perception of extended reality (XR) technology in flight attendant training. Comparing and contrasting current approaches to flight attendant training in the United States and XR technology yields similarities and many differences. Two common methods require flight attendants to demonstrate proficiency in several areas, such as aircraft familiarization, emergency procedures, and security procedures, to qualify as a working crew member of commercial aircraft. This study examines the views of flight attendants. The data analysis compares demographic information, technology use, and understanding of the technology. Results of the study indicated no significant effects or relationships between age or gaming experience and the influence of those variables on positive or negative perceptions and acceptance of XR in flight attendant training. Many of the participants in this study have experienced some form of XR and many have a moderate view of its implementation in flight attendant training. This moderate view could indicate some openness to try XR in flight attendant training to better understand any benefits or value it might contribute.

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