Date

8-18-2022

Department

Graduate School of Business

Degree

Doctor of Business Administration (DBA)

Chair

Mark Davis

Keywords

leadership behaviors, leadership strategies, career advancement, telework, telecommute, virtual

Disciplines

Business | Leadership Studies

Abstract

Research in telework has primarily focused on the study of teleworkers or on the comparison between teleworkers and non-teleworkers. For this reason, leader behaviors in the telework context has been a relatively neglected area of study. This study emphasizes the lack of career advancement within the telework arena that has contributed to higher turnover intentions and a reluctancy to participate in telework programs. This research specifically explores leader behaviors and strategies that support career advancement for teleworkers within Denver, Colorado. The findings indicate that leaders are more intentional about communication with teleworkers than with non-teleworkers. Physical distance creates many challenges in which effective and intentional communication are instrumental in overcoming. Additionally, the study findings showed that leaders employ a performance-based approach to monitoring and evaluating teleworkers and maintaining flexibility in one’s leadership style. These behaviors enhance leader-follower relationships within the telework environment. Leader behaviors, including intentional communication, performance-based monitoring and evaluation, flexibility, and relationship building, supported teleworkers in achieving career advancement.

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