Date

4-2022

Department

School of Communication and the Arts

Degree

Doctor of Philosophy in Communication (PhD)

Chair

Shannon Leinen

Keywords

Computer-Mediated-Communication, Channel Overload, Systems Theory, Organizational Communication

Disciplines

Communication | Leadership Studies

Abstract

This qualitative research study used a thematic approach and semi-structured interviews to explore the phenomenon of Channel Overload. The Cybernetic Tradition frames the study and Systems Theory guides the data analysis and the fundamental underpinnings of how communication functions. Systems Theory is used as the guiding theory as it provides a framework to evaluate how different systems work together, influencing each other and creating noise. This study shows the impact of Channel Overload on individuals and organizations. Further implications include concepts of organizational Channel Overload and suggest the need for internal strategic organizational communication policies to protect people and organizations from the adverse effects of Channel Overload. Future studies that examine Channel Overload should examine the impact of interventions and could include case studies and ethnographic studies examining the consequences of internal strategic organizational communication policy implementation.

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