Date

11-2020

Department

Rawlings School of Divinity

Degree

Doctor of Ministry (DMin)

Chair

Rodney Phillips

Keywords

Emotional Intelligence, Chaplaincy, Patient-Centered Care, Self-Awareness, Enneagram, Emotional Regulation

Disciplines

Practical Theology | Religion

Abstract

This study addressed the role of emotional intelligence among healthcare chaplains and its place in delivering patient-centered care at Adventist healthcare, Maryland. The study assumed that since healthcare chaplains’ journeys with their patients help them process their feelings as they understand the nature of their illness, they must identify their feelings and that of their patients to provide better care. It further examined the role of personality in determining its relationship with emotional intelligence and how it would influence patient-centered care. The literature surveyed indicated that emotional intelligence helps individuals understand their emotions as well as that of others. A gap remained in the literature regarding the role of emotional intelligence in delivering patient-centered care, as administered by chaplains, which this study sought to examine. By utilizing the results of a survey and two online assessments on emotional intelligence and the Enneagram, this study surveyed 15 chaplains at Adventist Healthcare, Maryland. The emotional intelligence appraisal revealed that in the category of self-awareness, for example, in the 90-100 range, 28.57% have a remarkable strength for self-awareness, 14.28% is above average, and 35.71% are doing well with self-awareness. Whereas, the Enneagram personality types indicate that 61.53% of the chaplains tested as Ones. Types Twos and Threes were second places with 30.76% each. Based on the nine Enneagram personality types, the three dominant types were the Reformer, the Helper, and the Achiever. This study revealed that emotional intelligence plays a crucial role in the delivery of patient-centered care at Adventist, Healthcare, Maryland.

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