Category
Oral - Textual or Investigative
Description
This quantitative, descriptive survey study aims to determine how automation systems' purpose, performance, and process influence US regional airline pilots' trust in automation technology. By investigating human perceptions of trust in automation technology, user education and system technology may be developed to facilitate appropriate use. The roles of a tool are to extend human physical and mental limits and to benefit humans by reducing workload, enhancing safety, and improving the quality of life. Initially considered another tool, as technology developed, it became less mechanical and more intelligent. On the flight deck of an airliner, there are two imperfect entities – humans and automation technology. Trust shapes, defines, and limits the human-automation technology relationship. Despite trust's ubiquity, its definition remains elusive, contextual, a matter of perspective, and controversial. The most cited definition suggests trust requires the user's uncertainty and vulnerability (risk). The risk lies in the imperfection of automation technology. The technology may not perform appropriately to meet the user's desired outcomes. Trust determines acceptance and reliance on automation technology in situations characterized by user vulnerability and uncertainty. Furthermore, there is controversy in the relationship between trust and distrust, whether they form opposite ends of a unidimensional bipolar continuum where an increase in trust requires a commensurate decrease in distrust or are independent constructs where an increase in trust does not necessarily affect distrust. Appropriate levels of human trust in automation technology are crucial. Calibrated trust occurs when the user's trust in automation technology accurately matches the technology's capability and trustworthiness, encouraging appropriate and timely use. Trust significantly influences automation use, misuse, abuse, and disuse. The distinction between trust and reliance is trust is an attitude, whereas reliance is a resultant behavior. Despite the imperfections of automation, pilots are prone to trust and rely on automation.
The Dynamics of Human Trust in Aviation Automation Technology
Oral - Textual or Investigative
This quantitative, descriptive survey study aims to determine how automation systems' purpose, performance, and process influence US regional airline pilots' trust in automation technology. By investigating human perceptions of trust in automation technology, user education and system technology may be developed to facilitate appropriate use. The roles of a tool are to extend human physical and mental limits and to benefit humans by reducing workload, enhancing safety, and improving the quality of life. Initially considered another tool, as technology developed, it became less mechanical and more intelligent. On the flight deck of an airliner, there are two imperfect entities – humans and automation technology. Trust shapes, defines, and limits the human-automation technology relationship. Despite trust's ubiquity, its definition remains elusive, contextual, a matter of perspective, and controversial. The most cited definition suggests trust requires the user's uncertainty and vulnerability (risk). The risk lies in the imperfection of automation technology. The technology may not perform appropriately to meet the user's desired outcomes. Trust determines acceptance and reliance on automation technology in situations characterized by user vulnerability and uncertainty. Furthermore, there is controversy in the relationship between trust and distrust, whether they form opposite ends of a unidimensional bipolar continuum where an increase in trust requires a commensurate decrease in distrust or are independent constructs where an increase in trust does not necessarily affect distrust. Appropriate levels of human trust in automation technology are crucial. Calibrated trust occurs when the user's trust in automation technology accurately matches the technology's capability and trustworthiness, encouraging appropriate and timely use. Trust significantly influences automation use, misuse, abuse, and disuse. The distinction between trust and reliance is trust is an attitude, whereas reliance is a resultant behavior. Despite the imperfections of automation, pilots are prone to trust and rely on automation.
Comments
Doctorate