Date

6-8-2023

Department

School of Communication and the Arts

Degree

Master of Arts in Strategic Communication (MA)

Chair

Marie M Mallory

Keywords

enneagram, higher education, students, faculty, crisis

Disciplines

Communication

Abstract

In this study, the researcher uses the Enneagram to examine whether students’ expectations of faculty change during a crisis. This mixed methods study used surveys to collect data from full-time students from higher education institutions. The data was collected during the COVID-19 pandemic. Therefore, the COVID-19 pandemic was used to predict students’ expectations of faculty during any crisis. The overall goal of this study is to understand whether students’ personality types affect how they expect faculty to act during a crisis and whether their expectations were met during a crisis. The results indicate that students’ Enneagram types affect their perception of faculty during a crisis and suggest that students’ personality types significantly influence how they expect their faculty to act during a crisis. It also suggests that different Enneagram types share expectations because they are in the same triads.

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