Publication Date

Spring 4-18-2024


School of Business


Business Administration


mobile banking, COVID-19, mobile payment apps, technology, finance


Business Administration, Management, and Operations | E-Commerce | Finance and Financial Management | Technology and Innovation


This study includes an examination of the effect of the Coronavirus (COVID-19) pandemic on electronic payment apps. Ever since the pandemic caused a global shutdown, the banking industry was forced to adjust their usual operations and adopt new technological advancements that would allow for contactless payment. Consumers, worried about contracting the virus through the physical exchange of currency, resorted to utilizing payment apps. This contributed to the increase in electronic payment usage. This research addresses the effect of COVID-19 on three different electronic payment apps, Venmo, PayPal, and Zelle. A comparative longitudinal analysis shows the increase in total transactions from each app through secondary data. This study includes a regression analysis of the relationship between total payment volume (TPV) and time, as well as a forecast of future app usage.