Graduate School of Business


Doctor of Business Administration (DBA)


Scott Quatro


diversity and Inclusion, diversity training, leadership engagement, multicultural education


Business | Human Resources Management


Organizations worldwide have gone global and with that, the workforce demographics have shifted to a more diverse population. Scholars project that within 30 years there will not be a “majority” group in the workplace and these demographic dissimilarities will result in withdrawal behaviors such as tardiness, absenteeism, and employee turnover because employees will not feel identify with any group (David et al., 2015). Therefore, organizations are focusing their efforts on designing strategies and implementing training initiatives in order to train the workforce, not just on diversity awareness, but on how to cope with diversity in the workplace and reduce discrimination and prejudice in the workplace. However, there are unanswered questions: Are these initiatives effective? If not, why do they fail? This study explored the reasons diversity training fails to increase awareness and reduce discrimination in the workplace, therefore, resulting in negative organizational outcomes. This study explored the how and why the failure of diversity training is linked to employees engaging in withdrawal behaviors. This study explored how leadership involvement and support of diversity management initiatives impact employees’ behaviors and attitudes. The problem addressed was the potential failure of diversity training in the educational services industry in Central Texas to increase awareness and reduce discrimination resulting in negative organizational outcomes such as absenteeism, turnover, and poor organizational performance. The purpose of this qualitative multiple case study is to understand the potential failure and negative impact of diversity management and training initiatives on the employees.