Graduate School of Business
Doctor of Business Administration (DBA)
New normal, telework, uncertainty management, managerial styles
Business | Leadership Studies
Jones, Samantha, "Telework in Times of Crisis" (2022). Doctoral Dissertations and Projects. 3660.
The COVID-19 pandemic led to a digital transformation globally as office-based work shifted to telework. Low level positions within the office that were previously not permitted to telework had to during the pandemic. Clerical positions proved to be productive while teleworking. Managers may have had to adjust their management styles to fit their remote staff’s needs. Since clerical staff was so productive while teleworking, they may continue to telework after the pandemic as a new normal. Organizations can take the lessons learned from this digital transformation to apply to uncertainty management planning to prevent future business disruptions.