School of Nursing
Doctor of Nursing Practice (DNP)
Effects of Healthcare Miscommunications, Communication Tools, SBAR, Simulation Length, Simulation Timing, SBAR and SBAR Usage
Medicine and Health Sciences | Nursing
Smith, Jill Suzanne, "Analysis of Healthcare Miscommunication and How to Effectively Improve Communication Outcomes: An Integrative Review" (2021). Doctoral Dissertations and Projects. 2865.
Healthcare workers convey client information regularly to provide essential and safe care. Errors in communication have been linked to a decrease in client satisfaction and an increase in medical errors. Both the Joint Commission and the World Health Organization have recommended using a standard communication tool, SBAR, to increase client satisfaction and decrease medical errors. A review of 52 research articles determined effective SBAR training should be conducted utilizing simulations to improve the healthcare providers’ self-confidence and usage of the SBAR tool. This integrative review also concluded the number and length of SBAR simulation sessions have no consequence on the effectiveness of training. Successful communication training increases SBAR self-confidence and usage, which has been linked to fewer communication errors.