School of Nursing
Doctor of Nursing Practice (DNP)
Perioperative Nurse Navigator, Surgical Liaison, Patient Communication, Family Communication, Patient Satisfaction
Christman, Elizabeth Irene, "Improving Perioperative Communication Through the Use of a Nurse Navigator: An Integrative Review" (2020). Doctoral Dissertations and Projects. 2523.
Patient-centered communication practices are critical for ensuring that patients have optimal care experiences and clinical outcomes. Unfortunately, today’s health care environment often presents numerous barriers to consistent and clear information exchange. These barriers are magnified in dynamic and fast-paced care environments such as the perioperative setting, where numerous interactions and communication exchanges must occur. The purpose of this integrative review is to examine the value of the nurse navigator role within the perioperative setting and evaluate whether it can improve patient and family satisfaction with communication and the care experience. The review includes the identification and appraisal of relevant literature to substantiate the impact of a nurse navigator in overcoming environmental barriers, enhancing patient education, decreasing patient and familial anxiety, and improving patient satisfaction. The analysis of current literature provides strong evidence for the value of a nurse navigator within the unique perioperative care setting. This review will help inform patient- and family-centered communication processes that can lead to improved care quality and outcomes.