School of Nursing
Doctor of Nursing Practice (DNP)
Patient Satisfaction, HCAHPS, Teach Back
Medicine and Health Sciences | Nursing
Breton, Elizabeth M., "TeachBack: The Implementation of the Teach-Back Method to Improve Patient Satisfaction with Care Transitions" (2019). Doctoral Dissertations and Projects. 2309.
Patient education at discharge from the hospital is an essential element to continuation of care and management of chronic health issues. While many elements may contribute to patient satisfaction with discharge education, use of the teach-back method has been found to improve retention of discharge instruction, as well as increase patient confidence in chronic disease management and self-care at the time of discharge. Patient satisfaction with discharge education is a notable component of hospital reimbursement by national standards, as measured by the Hospital Consumer Assessment of Healthcare Providers and Systems survey (HCAHPS) results. Following education of nursing staff participating in use of discharge teaching, patient satisfaction with discharge instructions taught using the teach-back method was measured via HCAHPS for a period of two months. Results suggested potential correlation to improved HCAHPS scores for the question “When I left the hospital, I had a good understanding of the things I was responsible for in managing my health,” associated with use of teach-back at time of discharge.