Graduate School of Business
Doctor of Business Administration (DBA)
Edward M. Moore
Project Manager Competencies, Project Success, Project Management Skills, Project Management Characteristics, Healthcare Project Management
Troutman, Dale Irvin, "Managing Projects for More Efficiency in the Healthcare and Payment Industry: Determination of Key Characteristics and Skills of Successful Project Managers" (2019). Doctoral Dissertations and Projects. 2194.
The drive to reduce healthcare costs while maintaining or improving patient care quality is being pushed on medical care providers and healthcare payment organizations. Many of these organizations do not currently have the necessary expertise or processes needed to successfully implement the required changes to reduce costs while maintaining quality. Project management is a function that can be used to deliver projects to reduce costs in these healthcare related organizations. Knowledge of the key characteristics and skills of successful project managers can be used by managers of project managers and human resources individuals that hire project managers in their selection process and can also help project management practitioners to understand areas of focus in their continuous development on factors that lead to successful projects. Project success is defined as not only meeting the triple constraint of time, cost, and scope but delivering quality results that result in client and stakeholder satisfaction and happiness. Key competencies of project managers include leadership, management, organization, soft skills, emotional intelligence, technical skills, and product skills that are defined during this study.