Graduate School of Business
Doctor of Business Administration (DBA)
Culture, Employee Retention, Leadership, Servant Leadership, Solid Waste Management, Support
Business | Business Administration, Management, and Operations | Business Analytics | Human Resources Management
Thacker, Clifton, "How Might Servant Leadership Principles Impact Employee Turnover at a Solid Waste Management Firm?" (2018). Doctoral Dissertations and Projects. 1857.
This study analyzed the impact servant leadership had on employee turnover at an SWM firm. Many authors were reviewed with literature pertaining to leadership, servant leadership, and SWM. Multiple interviews were conducted with current personnel at an SWM firm that utilizes servant leadership in order to gain a better understanding of the experiences of these employees. The results of the study indicate that servant leadership has a profoundly positive impact on employee satisfaction and, consequently, decreased turnover. The researcher developed many themes based on data analysis, which included culture, accountability, support, and commitment.