Publication Date

Spring 4-17-2012


School of Business


Volunteerism, Church Leadership, Ephesians 4


Human Resources Management


Volunteers perform most of the work in a church. Therefore, a pastor interacts with volunteers constantly and must relate to them in a positive manner in order to encourage their continued support. Discerning the knowledge, skills, abilities and other characteristics (KSAOs) a pastor needs to work with volunteers effectively was the central issue addressed. Two related questions were also important: How does a pastor acquire these KSAOs and how are these KSAOs supported by Scripture? To investigate these questions, grounded theory was utilized. Senior pastors of mid-sized churches were interviewed to learn what they have experienced and what they have seen in Scripture. An introductory list of answers was developed to address these questions.