School of Business
human resources, HR, disney, Walt Disney World, hiring, training, retaining, soft skills, company culture
Graham, Kimberly, "A Culture of Contribution-The Hiring, Training, and Retaining of Passionate Employees: A Disney Perspective" (2021). Senior Honors Theses. 1101.
The company culture of Walt Disney World is renown and worthy of emulation. The underlying culture incorporates servant leadership attributes and encourages the employees to demonstrate these attributes through a commitment to excellence and a desire to serve. It is through hiring, training, and retention techniques that a competitive advantage is garnered, and those in who work for Disney serve as a role model for other companies to follow. Training the Disney way is unique. It is considered a true culture of contribution. By using Disney’s training techniques and commitment to excellence, other companies can see a drastic improvement in their customer service. In order for companies to model the Disney customer service experience, they must place a higher emphasis on hiring, training, and retaining employees.