School of Behavioral Sciences


Doctor of Philosophy in Psychology (PhD)


Jerry W. Green





The increased employee turnover in the warehousing industry results from supply chain disruptions that have reduced efficiency and increased costs. This research explored a gap in the literature by examining the relationship between race and warehouse resignations. The problem statement focused on the impact of race on resignation decisions in the warehousing industry. This quantitative study analyzed the connection between race and resignation reasons among warehouse employees. A total of 5,502 warehouse employees participated in the study, with data collected from exit interviews conducted by United Parcel Service (UPS) Northwest District Human Resources (NWDHR) between 2017 and 2020. The sample comprised 24.54% women and 75.46% men with diverse racial backgrounds. Data collection involved analyzing exit interview records, and the Kruskal-Wallis test was utilized to explore the relationship between race and resignation reasons. The findings revealed a significant relationship between race and resignation reasons among warehouse employees (p < 0.05). However, there was no statistically significant difference in the percentage of employees voluntarily resigned based on race (p > 0.05). The social exchange theory suggests that organizational leadership should address racial disparities in resignation decisions by improving employee retention and workplace diversity. In conclusion, this research contributes to understanding race's role in warehouse employee resignation decisions and offers valuable insights for organizations to address high employee turnover. Keywords: employee turnover, race, job dissatisfaction, workplace diversity, Kruskal-Wallis test, social exchange theory

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