Graduate School of Business


Doctor of Business Administration (DBA)


Janet Harrison


Remote Leadership, Traditional Office Setting, Hybrid Model, Employee Retention, Work-life Balance


Business | Leadership Studies


Leaders of organizations have faced many challenges with respect to remote work during the COVID-19 global pandemic. The purpose of this research was to examine the most productive work environment for employees post-pandemic, the role leadership plays in the success of remote work, and how employees view remote work. This research was limited to one small community bank that had experience with employees working in a traditional office setting then working remotely to adhere to COVID-19 protocols. This study focused on middle management and below, excluding senior management from the research. The conclusion of this research was that most employees want to work remotely opposed to a traditional office setting, which can achieve higher job satisfaction and lower employee turnover. Current employees of the small community bank were surveyed and interviewed to explore their experiences, organizational culture, thoughts on leadership’s decision, and the impact of remote work due to the pandemic. Organizations that have leaders who listen to what their employees want when it comes to remote work will result in greater work performance. This research demonstrated the importance of evaluating employees post-pandemic to analyze their most productive work setting.