Communicating the Value Contributions of Pathology and Laboratory Medicine (PaLM) to Healthcare Administrators, Evidence of Value from a Multiple Cases Study
Graduate School of Business
Doctor of Business Administration (DBA)
pathology, hospital laboratory, healthcare administrators, VBHC, value-based healthcare, value chain, laboratory science, laboratory medicine
Business | Medicine and Health Sciences
Edralin, Susan K., "Communicating the Value Contributions of Pathology and Laboratory Medicine (PaLM) to Healthcare Administrators, Evidence of Value from a Multiple Cases Study" (2022). Doctoral Dissertations and Projects. 3889.
Hospital administrators were interviewed to explore their perceptions of the strategic alignment of PaLM value-based activities (VBAs). Hospital based PaLM leaders were interviewed to explore their communication of the VBAs. This study identified a misalignment between the assessments utilized by healthcare administrators for PaLM services and the value contributions of laboratorians. PaLM leaders offered insight into the laboratory’s value chain. Three themes emerged from the data: PaLM VBAs, PaLM communication efforts, and PaLM VBA strategic alignment. Together these findings suggest that hospital laboratorians offer untapped value in healthcare, and hospital administrators failing to recognize this value miss opportunities to improve value and capture cost savings. Suggestions to improve the communication of PaLM VBAs and the perceptions of hospital administrators are made.