Graduate School of Business
Doctor of Business Administration (DBA)
SAP, ERP system, knowledge management, key user, utilization
Davidson, Andrew B., "Distribution Center ERP Utilization" (2022). Doctoral Dissertations and Projects. 3836.
Globalization has forced the supply chain industry into becoming more reliant on technology. Organizations invest large amounts of resources in remaining competitive in today's market. The primary tool distribution centers leverage in their general business practice is an enterprise resources planning (ERP) system. Unfortunately, this system is often underutilized after the initial implementation. This qualitative case study aimed to explore the benefits of advanced ERP training and knowledge management policies in order to provide recommendations to increase distribution centers ERP utilization. The recommendations, if implemented, will maximize corporate capabilities by influencing ERP efficiency. A manufacturing organization with distribution centers throughout North America provided 24 participants that contributed various perspectives. Data was collected using interviews and past research. Five themes emerged 1) reduced answer searching, 2) increased ERP understanding, 3) training increases utilization, 4) functional experts, and 5) knowledge of available training. Primary findings include the importance of advanced training and knowledge management when maximizing the utilization of ERP systems.