Graduate School of Business


Doctor of Business Administration (DBA)


Deborah Johnson-Blake


evaluating the effectiveness of leadership development programs, leadership, stakeholders, measuring and evaluating, leadership development programs, public sector organizations




The main focus of public sector organizations is to provide efficient services to stakeholders and continuously adapt, redesign, and reinvent through effective LDPs. The qualitative flexible multiple case study explored what strategies and tools were implemented to measure and evaluate the effectiveness of LDPs to improve frontline leaders and the delivery of services to stakeholders in public sector organizations in Owerri-Imo State, Nigeria. Online surveys and semi-structured interviews were used to gather information to study the research problem. The online survey measured employees' perception of public sector frontline leaders and their impact on performance. The findings revealed ineffective frontline leadership, lack of trust, empathy, and mutual respect. Also, the findings revealed that employees' performance was affected by the leadership behaviors of frontline leaders. Interview responses were transcribed and analyzed using NVivo to identify themes relevant to the study. The themes identified include ineffective frontline leadership, lack of performance, lack of effective LDPs, political interference, self-centered behaviors, lack of strategies to measure and evaluate LDPs, and transformational leadership. The findings revealed the need for senior executives to implement strategies and tools to measure and evaluate the LDPs to improve frontline leadership and the delivery of services to stakeholders. Further, the study gave insight into the need to identify gaps and incorporate findings into LDPs to improve frontline leaders and deliver efficient services to stakeholders.

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