Graduate School of Business
Doctor of Business Administration (DBA)
employees, leaders, organization, remote, virtual
Ziroli, Brian Anthony, "How Organizational Leaders are Challenged as Their Organizations Move to More Virtual or Digital Work Environments" (2022). Doctoral Dissertations and Projects. 3646.
Organizations are moving toward more virtual and remote work environments. The Covid-19 pandemic has exacerbated the need for organizations to be able to operate and grow while some or all their employees work remotely. While this change to work environments has provided some opportunities, it has also presented several challenges to organizational leaders. Research has demonstrated that leaders and managers are challenged with communication issues, including miscommunication, issues with clarity, and issues with information and knowledge sharing; a reduction or loss of employee satisfaction and motivation; lack of employee engagement; issues with onboarding and training; and a reduction in performance or production. The movement of organizations toward virtual and remote work environments has had a direct impact on leaders, managers, employees, and the organization itself. Leaders and managers in the insurance industry were included within this research study. The study results show that while there are many opportunities presented by virtual work environments, insurance leaders and managers have been challenged with issues involving communication, engagement, relationships, and training. This study provides an overview of those challenges as well as recommendations for future areas of research.