Graduate School of Business


Doctor of Business Administration (DBA)


Reshowrn Thomas


HRD Strategy, HR, Crisis, HR, Pandemic, HR, Flexible Work Arrangements, HR, Remote Work


Business | Human Resources Management


This study sought to obtain knowledge relating to human resources during crisis and disruption. To obtain a deeper understanding of the material, I conducted a qualitative case study using a structured interview process, an anonymous survey process for triangulation. The interview process comprised 15 interviews to achieve saturation, as well as 135 survey respondents. During the participant interview process, I obtained the data to attribute to the current body of research regarding human resources during times of crisis and disruption. Interview participants comprised of individual contributors, people leaders, and human resource professionals. Participants felt strongly that open communication, infrastructure, and training were critical during times of crisis and disruption. Participants noted that flexible work arrangements were key to business operations during crisis and disruption, particularly during the pandemic of 2020. Participants showed challenges with managing remote teams in the virtual work environment created because of the pandemic of 2020. Participants identified major challenges when faced with the immediate crisis of bolting operations from in-person business operations to remote/virtual operations. This shows the need for more information gathering on human resources during crises and disruption.