School of Behavioral Sciences
Doctor of Philosophy in Psychology (PhD)
Perceived Organizational Support, supervisor engagement, perceived leadership communication, communication modality, team dispersion
Maas, Allison Anne, "Perceived Leadership Communication, Modalities of Communication, and Perceived Organizational Support" (2022). Doctoral Dissertations and Projects. 3375.
Organizations are constantly evaluating methods and looking for new ways to improve retention. Perceived Organizational Support (POS) is used as a predictor of intent to stay; therefore, it is important to know what behaviors lead to greater POS. Understanding this will enable organizations to coach their leaders on styles that are most effective so they can make the best use of their time. This study focused specifically on supervisor-employee engagements, evaluating the correlation between perceived leadership communication and POS, and the significance of modality. The study concluded that perceived leadership communication was positively correlated with POS. Of the five communication modalities considered, face-to-face communication, videoconferences, phone conversations, texts/IMs, and e-mails, only face-to-face was positively correlated to POS, both phone and e-mail were negatively correlated. Because some teams or individuals do not have face-to-face as an option due to geography, the geographic makeup of the team was also a consideration. Team dispersion by city or individual office location did not moderate the relationship between perceived leadership communication and POS; however, team dispersion by time zones was a negative moderator on perceived leadership communication on POS. These findings may be used to assist supervisors in communication modality selection and aid human resource leaders in organizational structuring and team compositions to maximize opportunity for POS.