Graduate School of Business
Doctor of Business Administration (DBA)
Robert Lee Dewhurst
Cultural Diversity, Employees, Leaders, Organizational Performance
Pasic, Ahmedin, "Cultural Diversity Impact on the Decision-Making of Leaders within Organizations" (2020). Doctoral Dissertations and Projects. 2666.
This case study explored and analyzed cultural diversity’s impact in the workplace and in the overall performance of multicultural or multinational organizations in Richmond, Virginia. The principal investigator’s original intent was to examine its implications for the decision-making of leaders within two or three multinational corporations. However, due to the impact of the COVID-19 worldwide pandemic, he pursued a single case study in one local multicultural organization. This study targeted both leaders’ and employees’ perceptions regarding cultural diversity and integrating their insights into the implications that cultural diversity has for them and the body of knowledge on the topic. The conceptual framework established the study’s key concepts, which are further explored in the literature review section and investigated in the real-business environment. The study’s findings emphasized a need to support cultural diversity throughout organizations from top to bottom. Organizations also need to provide cultural diversity training to leaders and employees and to incorporate it into their mission statements and policies to deal successfully with upcoming business challenges.