School of Nursing
Doctor of Nursing Practice (DNP)
Oncology, Medication, Chemotherapy, Education, Teach-back Method, Patient Education, Quality of Life, Symptom Control, Nursing, Patient Satisfaction, Cancer
Medicine and Health Sciences | Patient Safety | Public Health Education and Promotion
Apuli, Gladys Cajucom, "The Effectiveness of Patient Education Utilizing the Teach-Back Method to Improve Patient Satisfaction" (2020). Doctoral Dissertations and Projects. 2588.
The purpose of this Evidence-Based Project is to determine the effectiveness of using “teach-back” method in giving education to patients receiving chemotherapy and how this method can increase patient satisfaction with understanding of medication action and side effects. Teach-back method is a way of checking patient’s understanding by asking them to state in their own words the information about their health. It is a way to confirm that the explanations given by their provider is understood. Teach-back method can improve patient’s understanding and adherence, decrease call backs and cancelled appointments. This project was developed to improve the organization’s patient satisfaction survey released in October of 2019 which showed only 61% of patients reported that staff “always” explained about medicines before giving it to them. The organization received a 2 out of 5 stars rating for this particular measure. Providing effective chemotherapy education can be challenging especially in a busy outpatient hospital oncology setting however patient education is essential to promote patient safety, optimal dosing, and adherence to the treatment plan. Participants of this project were exclusive to patients who have Medicare. Chemotherapy education utilizing the teach-back method was conducted. Four weeks after the intervention follow up patient satisfaction survey was completed (N=35) and the results were compared to the results of the previous patient satisfaction survey.