Date

9-2018

Department

Graduate School of Business

Degree

Doctor of Business Administration (DBA)

Chair

Chris D. Bellamy

Keywords

Automotive Aftermarket, Christian Servant Leadership, Organizational Change

Disciplines

Advertising and Promotion Management | Business | Management Sciences and Quantitative Methods | Operations and Supply Chain Management | Organizational Behavior and Theory | Other Business

Abstract

Changing market dynamics is threatening the viability of stores in the automotive aftermarket. To provide business leaders strategies with strategies to implement organizational change and address shrinking revenue, this phenomenological study explored the lived experiences and perspectives of 20 front line, retail store managers in the automotive aftermarket. The information gathered during the interview process was analyzed using Moustakas’ modified van Kaam method. In addition, the researcher used NVivo 12, a qualitative analytic software, to group, reduce, validate, and organize the data into themes. Six themes emerged that demonstrate the applicability of Christian servant leadership to the automotive aftermarket. These findings could create beneficial change and result in long-term organizational viability for firms that choose to consider the merits of Christian servant leadership.

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