Panama’s Consumer Behavior Research Project

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This article was published in the Journal of Business and Economics, an open-access resource:

Gerald, R.V. (2013). Panama’s consumer behavior research project. Journal of Business and Economics, 4 (5), 432-443.


The research problem focused on Panama’s low-income consumer’s decision making process when shopping for consumer-products. The purpose of the research was to determine Panama’s low-income consumer’s consumption values, preferences and loyalty towards a particular brand over another. The qualitative research method was employed in this study, and data collection process consisted of observation and in-depth interview documents that were organized and categorized. The results of the study found that Panama’s low-income consumer’s brand preferences were widely varied and brand loyalty behavior was influenced by consumers’ knowledge, perceptions and commitment towards a particular product and service provider. Recommendation for further study addressed the marketing strategy that could be used to identify consumers’ consumption preferences and loyalty towards a particular brand.