School of Communication and Creative Arts
Master of Arts in Communication (MA)
Airport Security, Airport Security Solutions
Bass, Chelsea, "Flying Thru Security" (2017). Masters Theses. 461.
Due to the Transportation Security Act (TSA), which passed in November 2011, airport security has drastically changed. The new security checkpoint practices have caused security lines to be very long; on average, a traveler waits 90 minutes to get through security. Most airline travelers frequently describe feeling anxiety, frustration, stress, and annoyance while in airport security lines. Being overwhelmed with time, pressure to move quickly and the overall security check process are also problematic for them as well as for the TSA officers and airlines. However, these emotionally negative travel experiences can become positive ones with some design element intervention to the Transportation Security Act safety measures.