Document Type

Article

Department

Communication Studies

Degree

Master of Arts (MA)

Chair

Angela M Widgeon

Primary Subject Area

Business Administration, General; Business Administration, Management; Sociology, Organizational; Sociology, Industrial and Labor Relations; Psychology, Industrial

Keywords

communication, leadership, performance, satisfaction, servant leadership, trust

Disciplines

Business | Business Administration, Management, and Operations | Business and Corporate Communications | Communication | Human Resources Management | Industrial and Organizational Psychology | Organizational Communication | Work, Economy and Organizations

Abstract

This present study used survey data from 31 employees working at 2 Chick-fil-A locations to assess the supervisor's perceived level of supervisor's level of servant leadership and how the level (a) affects coworker's perceptions of performance, (b) job satisfaction, and (c) relational trust amongst coworkers. The participants ranged in ages from 18-50. The average age for the participants was 26. The data for the study was collected through the distribution of surveys to individuals who currently work at Chick-fil-A. The two selected locations were approximately 300 miles apart in Virginia. The study employed quantitative research methods in order to collect and analyze the data from the participants at the two Chick-fil-A franchises. Positive correlations did exist between servant leadership and trust, satisfaction, and performance. Gender was not significant in determining perceived levels of servant leadership, trust, and performance but several survey items relating to gender and job satisfaction were significant.