Submissions from 2014
Jerry Falwell Library Spaces, Services, Technology, Collections, Vision, and History, Mike Cobb, Kathryn Cox, Cooper Pasque, Rory Patterson, S. Elisa Rollins, and Drew Taylor
Submissions from 2008
SMART Customer Service (MRT), Carl Merat and Russ H. File
SMART Customer Service (Complete Presentation), Rachel Schwedt
SMART Customer Service (S), Rachel Schwedt
SMART Customer Service (A), Fred Spearin
