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Abstract

Research in telework has primarily focused on the study of teleworkers or the comparison between teleworkers and non-teleworkers. For this reason, leader behavior in the telework context has been a relatively neglected area of study. This study emphasized the need for more career advancement within the telework arena, contributing to higher turnover intentions and a reluctance to participate in telework programs. This research explored explicitly leader behaviors and strategies that support career advancement for teleworkers within Denver, Colorado. The findings indicate that leaders are more intentional about communication with teleworkers than non-teleworkers. Physical distance creates many challenges, which effective and intentional communication are instrumental in overcoming. Additionally, the study findings showed that leaders employ a performance-based approach to monitoring and evaluating teleworkers and maintaining flexibility in their leadership style. These behaviors enhance leader-follower relationships within the telework environment. Leader behaviors, including intentional communication, performance-based monitoring and evaluation, flexibility, and relationship building, supported teleworkers in achieving career advancement.

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